FREQUENTLY ASKED QUESTIONS

 

1. Placing an order online

You can explore products online by new arrivals or by choosing a product category. Refine your search by filtering by Product Category or Color. When you have made your selection, add the product to your shopping cart. You can review your shopping cart and proceed to checkout from the icon on the top right-hand corner of the page. To complete your purchase, simply enter your shipping, billing and payment details. 

2. Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated. If the item you are looking for is not currently available online, we invite you to visit our Store Directory page and to contact your nearest store to discover similar products. You may also visit our size guide  to help determine the best fit.

3. Payment options, invoices and tax

We accept the following forms of payment:
Credit Cards & Debit Cards or GCash thru Maya. Cash on Delivery (via LBC)

Select QR PH for GCash QR Payment Scan:

This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions. The charge will be in the same currency as the prices you see at checkout (Philippine Peso). The order total is VAT inclusive. You will not need to pay any extra duties or taxes at delivery if shipped within the Philippines. You will receive an invoice with the billing details entered at checkout for every order placed on the website. Shipping fee is added upon checkout.

4. Order confirmation & Tracking Number

The order will be confirmed when we send the confirmation email for each shipment to the email address you provided. The customer is responsible for inputting accurate and complete shipping address, mobile number and email address. Incomplete information may cause delay in processing your order. Sunday Staples PH uses LBC to ship out orders nationwide. 

5. Modifying your order

Should you need to modify your order, please contact us as soon as possible. After the order has been shipped out for delivery, it can no longer be modified. For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

6. Shipping Fees

Standard flat rate nationwide shipping of P200.00 and P250 for heavier packages. Complimentary shipping is available for orders made above P3,000.00.

7. Shipping Lead Time

Delivery estimate:

Greater NCR: 3-8 days*

Major cities: 3-10 days*

Provincial: 5-12 days*

*All in business days.

 *Same day delivery is not available.

8. Packaging

All orders come with 1 paper bag for every 2 pairs of shoes ordered.

9. Gift Cards

Not available as of the moment

10. Require further assistance?

You may contact Customer Service through these channels from Mondays to Fridays; 9:00am until 5:00pm. 

Email us: sundaystaplesph@gmail.com

SMS/Viber us: +63 917 620 2650 (Anthem Online Customer Service)

Facebook Messenger: SundayStaplesPH

Instagram message: @sundaystaplesph